WHAT DATA IS COLLECTED?

• The types of data collected are likely to include :
• Identification and contact data
• Financial data (payment details)
• Personal characteristics

Your information is also collected from our franchises and business partners.

HOW DO WE USE YOUR PERSONAL DATA?

We use the personal data collected for processing:

Within the framework of the management of our customers (contractual necessity);

Within the framework of the management of our suppliers (contractual necessity) (legal obligation);

In order to carry out direct marketing (consent) (legitimate interest, in particular freedom of enterprise);

The legal basis is indicated for each purpose.

If the legal basis is a contractual necessity, personal data must be provided to enable the execution of the contract.

Unless there is a legal retention period, the data will be kept for a period of :

Customer management: 10 years after the end of the contractual relationship

Supplier management: 10 years after the end of the contractual relationship.

Direct marketing: 5 years after the last contact.

WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?

We are likely to transmit your personal data :

To other entities of the Top Brands group of companies;

To technical subcontractors we use;

To national and European authorities;

Banks and payment service providers;

Professional advisers and lawyers;

To our partners and franchisees;

WHAT ARE YOUR RIGHTS REGARDING THE PROCESSING OF YOUR PERSONAL DATA?

According to the DPMR, you have a right :

To access your data and to receive a copy of these data ;

To object to the processing of your data for direct marketing purposes and to object for reasons relating to your particular situation;

To rectify your data if they are inaccurate;

To erase or restrict the processing of your data ("right to oblivion");

Where the legal basis for the processing is based on consent, to withdraw such consent at any time;

To the portability of the data, when the processing is based on consent or on a contractual obligation.

You have the right to lodge a complaint with the supervisory authority (in Belgium this is, as from 25 May 2018, the Data Protection Authority).

To exercise these rights, you must comply with the conditions laid down in the DPMR. Alternatively, to make things easier, you can contact us at the address you will find below.

WHAT SECURITY MEASURES HAVE BEEN PUT IN PLACE?

In accordance with legal requirements, we have set up an adequate system to protect your personal data. These measures include the technical and organisational measures necessary to protect your personal data against accidental or unlawful destruction, loss, alteration or unauthorised disclosure of, or access to, your personal data.

Nevertheless, it should be pointed out that no system can guarantee 100% security. We therefore remain at your entire disposal for any questions relating to the confidentiality or security of your personal data.

HOW TO CONTACT US?

In order to exercise your rights relating to the protection of your data or if you have any questions relating to the processing of your data, you can send an e-mail to auboncoeur3@gmail.com or contact us directly :

Au bon coeur 3 SPRL

Rue Joseph Claes 27 1060 Saint-Gilles Belgium

Auboncoeur3@gmail.com

+32 2 538 96 69

UPDATES

Please note that we reserve the right to update this document from time to time. If necessary, we will inform you by e-mail.

APPLICATION OF THE RGPD

From 26-10-2020, the RGPD was applied on this site in accordance with the following criteria. The user has the possibility to delete all his information in order to preserve his confidentiality. The hosting of the Au bon cœur 3 site is compatible and approved, according to the RGPD standards. In order to reinforce the security of data transfer, the HTTPS protocol ensures optimal confidentiality.