GENERAL CONDITIONS OF ONLINE SALE ("GENERAL TERMS AND CONDITIONS OF SALE")
The seller's main activity is the sale of starters, main courses, desserts, drinks and other accompaniments, for delivery, on the spot and for take-away sales.
These General Terms and Conditions of Sale apply only to Belgium.
They apply to all orders placed on the website http://order.auboncoeur3.be/fr/. The Customer declares that he has read and accepted these General Terms and Conditions of Sale before placing his order.
Validation of the order therefore implies acceptance of these General Terms and Conditions of Sale.
Au Bon Cœur 3 reserves the right to adapt or modify its General Terms and Conditions of Sale at any time. In case of modification, the General Terms and Conditions of Sale in force on the day of the order will be applied to each order.
Therefore, the Customer is invited to regularly consult the General Terms and Conditions of Sale in order to keep up to date with the most recent developments.
The General Terms and Conditions of Sale are available in French.
In these General Terms and Conditions of Sale, the following words and expressions shall have the following meanings
The terms "The Customer", "you", "your" refer to the customer who orders products on the website http://order.auboncoeur3.be/fr/;
The terms "Au Bon Coeur 3", "Nous", "Notre" refer either to the physical location of the restaurant or the website http://order.auboncoeur3.be/fr/;
The term "The Products" refers to the products offered and supplied by Au Bon Cœur 3 to the Customer;
1.ORDER AND ACCEPTANCE
The present General Terms and Conditions of Sale apply to all Product orders placed by a Customer on the Au Bon Cœur 3 Website.
The order can only be registered on the Website if the Customer has clearly identified himself by entering his customer code and password, which are strictly personal and confidential.
Any order implies acceptance of the prices and description of the Products available for sale.
Any dispute on this point will take place within the framework of a possible exchange and the provisions below. Au Bon Cœur 3 undertakes to honour orders received on the Website only within the limits of available stocks of the Products. In the absence of availability of the Product, Au Bon Cœur 3 undertakes to inform the Customer. Au Bon Cœur 3 may offer the Customer a substitute product of equivalent quality and price. The Customer will have the choice to accept the proposed substitution or to give up the Product in return for a refund of its value.
The acceptance of Product orders placed by a Customer is at the sole discretion of Au Bon Cœur 3. The customer is informed of the acceptance of his order by the appearance of a message on the screen of the computer from which he placed the order. This message confirms that the order has been accepted and indicates the shop in charge of the order.
Minors under the age of thirteen may not place an order on our Website. Minors under the age of eighteen may not place orders for alcoholic beverages on our Website.
We may ask you for identification when you collect your order.
The Customer does not have a right of retraction since the goods (i) are made to the Customer's specifications, (ii) are likely to deteriorate or expire quickly, or (iii) cannot be returned for reasons of health protection or hygiene.
2.CHANGES TO YOUR ORDER
Until your order is validated, it can be modified or cancelled directly on the site. Once your order has been validated, if you wish to cancel, modify your order or make a complaint about your order, please contact directly the Au Bon Cœur 3 shop to which you were directed at the time of your order. The contact details of this shop are given to you in the confirmation e-mail sent to you after your order has been registered or you can consult them on the website in the footer or on the contact us page.
As promotions are available for a limited time, any changes to your order may mean that the promotions will no longer be valid.
3.PRICE AND PAYMENT
Unless otherwise stipulated in writing, the prices indicated by Au Bon Cœur 3 on the Website are in euros, including all taxes.
They take into account the VAT applicable on the day of the order. Any change in the rate of VAT may be passed on to the prices of the Products.
Similarly, if one or more taxes or contributions were to be created or modified, whether upwards or downwards, this change may be passed on to the selling price of the Products.
Prices may not be modified once the Customer's order has been placed. The prices of the Products ordered on the Internet Site and the date of the order in question shall be deemed authentic.
The Customer must pay for his purchases at the time of delivery in cash, by electronic payment and/or luncheon vouchers.
The prices paid by the Customer shall be as indicated at the time of confirmation of the order, except in the event of a technical error for which we shall not be held liable.
Au Bon Cœur 3 reserves the right to cancel this order if it reasonably appears that the order is fictitious.
When you enter your contact details (postcode, number and street name) on the Website, you are automatically directed to the catalogue referring to the Au Bon Cœur 3 point of sale which will be responsible for your order.
Product prices may vary depending on the Au Bon Cœur 3 shop. Furthermore, if you order online, the prices of products appearing in the Internet catalogue may differ from the prices of products offered in the shop or over the telephone. In any case, the customer will be invoiced for online orders, the prices appearing in the internet catalogue on the day of the order.
4.DELIVERY
The order will be delivered to the delivery address indicated by the Customer when placing the order.
Delivery is only possible if you are in the delivery zone.
Au Bon Cœur 3 aims to provide the Customer with the Products ordered as quickly as possible from the time of confirmation of the order. The Customer agrees to accept delivery of the Products within the agreed delivery time and place.
The delivery of large quantity orders remains at the discretion of the Au Bon Cœur 3 shop where the order is placed.
If you have chosen delivery of the Products, Au Bon Cœur 3 will deliver the order to the main entrance of the delivery address you have indicated during the ordering process. Any delivery to the delivery address will only be made if you and the delivery person agree. If you are not present to receive delivery of the products ordered to the address given when you placed your order, we will not refund the price of your order and you will be invoiced for the full amount of your order. Au Bon Coeur 3 reserves the right to refuse a delivery on a street corner or at the bottom of a building.
The transfer of risks from Au Bon Cœur 3 to the Customer will occur at the time of delivery of the Products.
5.ORAL DECLARATIONS
The Customer agrees that in the event of any dispute, written information about Au Bon Coeur 3's Products will prevail over any oral statements made by Au Bon Coeur 3 or Au Bon Coeur 3's employees or agents. Au Bon Cœur 3 will use all reasonable efforts to ensure the accuracy of its written information on the Products.
6.PROMOTIONAL OFFERS
The Products may be the subject of promotional offers. Any special promotional offer shall be subject to these Terms and Conditions of Sale, which shall prevail in the event of any inconsistency between the terms of the special offer and these Terms and Conditions.
Au Bon Cœur 3 reserves the right to modify the terms of special offers or to withdraw them at any time. Any order placed before the offer is withdrawn or modified will be honoured under the conditions in force at the date of the order.
7.LIABILITY
Au Bon Coeur 3 has an obligation of means for all stages of order taking as well as for the delivery of Products.
In all cases, Au Bon Cœur 3 shall not be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure as defined by French law.
Similarly, Au Bon Cœur 3 shall not be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
8.LEGAL PROVISIONS
Any contract entered into for which these Conditions apply will be subject to Belgian law. Unless mandatory legal provisions exist, all disputes shall be subject to the exclusive jurisdiction of the competent courts of Antwerp.